Refund Policy

The following digital products are sold on the website and in the portal:

• Plus and Premium buyer plans, billed monthly or yearly
• Starter and Pro dealer desks, billed monthly or yearly (Enterprise desks are confirmed by our team and invoiced)
• Single full photo dossiers
• Dossier credit packs and scan tokens (3 or 5 dossier credits)

Our order process is conducted by our online reseller Paddle.com Market Ltd. Paddle is the Merchant of Record for all our orders of digital products: Paddle charges your card, issues the receipt, provides customer service for the order, and handles returns. Paddle’s refund terms apply to those orders alongside this policy.

Purchases made inside the iOS or Android app are processed by Apple (App Store) or Google (Google Play) and are refunded through those stores under their rules, not by us or by Paddle.

If you are a consumer, you can withdraw from a Plus or Premium plan or a dealer desk within 14 days of the first payment of a new subscription and receive a full refund, provided the paid features have not been used in that time (no full dossier generated or credit consumed under the plan). If you started using the paid features, we may deduct the value of what was consumed, where the law allows. Renewals of an existing subscription are not covered by the right of withdrawal, but you can cancel at any time (section 6).

If a paid service was not delivered, for example a full dossier failed to generate or a credit was charged without a result, you receive a full refund of that item or the credit is returned to your account, whichever you prefer. Failed scans never consume a credit.

Dossiers that were generated and delivered, credits that were consumed, and subscription periods that were used are not refunded, except where consumer protection law in your country of residence requires otherwise. A dossier is an automated estimate; disagreeing with its findings is not grounds for a refund, but you can always ask us for a human review.

You can cancel a plan or desk at any time in the portal under Billing, in the app under Settings, or through the link in your Paddle receipt. Cancellation takes effect at the end of the paid period: you keep access until then and are not charged again. Partial periods are not refunded, except in the cases described in sections 3 and 4.

To ask for a refund, do one of the following:

• Email office@autoprovera.com with the order number from your receipt, the email on the account, and a short description of the problem.
• Use the link in the Paddle receipt email to open a support request with Paddle directly.

We answer every refund request within 2 business days. Approved refunds are issued by Paddle to the original payment method; depending on your bank, the money is visible within 5 to 10 business days.

Import handling, door-to-door transport, customs clearance, registration, diagnostics, insurance, and warranty services are not sold through the website checkout or through Paddle. They are arranged on an individual quote and are governed by that quote or contract with Mladen Milićević PR Digital Bridges or the partner that performs them. Sell now auction and marketplace fees for verified dealers are invoiced separately under the dealer agreement.

Questions about this policy: office@autoprovera.com. Mladen Milićević PR Digital Bridges (sole proprietorship), Majdanpek, Serbia.