Account Deletion

Deleting the account in the app takes under a minute and needs no email exchange with us.

• Open the app and sign in.
• Go to Settings (the gear icon or the Profile tab), then scroll to the Danger zone section.
• Tap Delete account.
• Optionally tell us why you are leaving, enter your current password, and type DELETE in the confirmation field.
• Tap Delete my account. You are signed out on every device and receive a confirmation email.

The same account is used in the portal at app.autoprovera.com, so you can also delete it there.

• Sign in at app.autoprovera.com.
• Open Settings and scroll to the Danger zone section at the bottom of the page.
• Click Delete my account, enter your current password, type DELETE, and confirm with Permanently delete.

If you no longer have access to the app or the portal, email us at office@autoprovera.com from the address registered on the account, with the subject “Account deletion”. We may ask you to confirm from that address once more. We process email requests within 30 days, usually within a few working days, and confirm by email when the account is closed.

As soon as you confirm, the following takes effect:

• You are signed out on every device and can no longer sign in; the same email address cannot be used to register again while the closed account exists.
• Push notifications stop and the device tokens for your phones are removed.
• Price-watch alerts, Telegram notifications, and all email notifications are switched off.
• Any paid plan or dossier subscription is cancelled with the payment provider and ends at once; you are not charged again.
• Your open Sell now auctions are closed and your pending service requests are cancelled.
• For dealer accounts, published vehicles are removed from the marketplace and from the public dealer page.

Your profile, contact details, profile photo, uploaded vehicle photos, scans, dossiers, valuations, finder answers, saved vehicles, and notification history are no longer accessible to anyone and are erased at the end of the retention period described in the Privacy Policy: up to 12 months after deletion. The retention period exists so that we can restore an account that was deleted by mistake and resolve disputes about auctions or payments. Listing photos that our servers fetched to produce your dossiers are removed with the dossiers.

• Invoices and payment records: for the period required by Serbian accounting and tax law, with the name and address that appeared on the invoice.
• Auction records (listings, bids, accepted offers): 3 years, for dispute resolution between buyers and dealers.
• Server logs that may contain your IP address: 90 days, for security.
• Aggregated, de-identified statistics derived from scans and dossiers (for example how often a type of defect appears in photos). These contain no personal data and cannot be linked back to you.

Deletion cannot be undone from the app or the portal. If you change your mind within 30 days, email office@autoprovera.com from the registered address and we can restore the account with its reports and history. After the retention period, the data is gone and you would need to register again.

You do not have to delete the account to remove individual items. Dossiers, scans, valuations, saved vehicles, and uploaded photos can be deleted one by one in the app and the portal. Push notifications can be turned off in Settings or in your device settings. To exercise any other right under the Serbian Law on Personal Data Protection or the GDPR (access, correction, export, objection), see the Privacy Policy or write to office@autoprovera.com.